Creating Irresistible Guest Services

SPEAKER: CORY LEBOVITZ

LINKS:

Guest Services Volunteer Pages:

• Gwinnett Church

• North Point Community Church

• Buckhead Church

Generating Volunteer Interest - This page is used to introduce people to our team and get them signed up for our New Volunteer event.

DOCUMENTS:

• Guest Services Director Job Description

• Guest Services Team Leader Handbook (given to every Guest Services team leader)

• Birthday Cards for All Volunteers

• Volunteer Card for Orientations

• Southside Volunteer Roles

• Southside Guest Services Onboarding Documents

• Southside Church - Captain Role Description

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• Buckhead Church - Follow-up Text Template for No-Shows

• Buckhead Church - Handout Card for Shadowing

• Buckhead Church - New Volunteer Onboarding Email

• Buckhead Church - New Volunteer Orientation Slide Deck

• Buckhead Church - Reminder Email Template

• Buckhead Church - Reminder Text Template

• Buckhead Church - Volunteer Shadow Handout

• Gwinnett Church - Birthday Card example

• Hoboken Grace - 3 Key Elements to Keep Volunteers Engaged

• Irresistible Guest Experience Talk Links

• Lake Oconee Church - Huddle Guide Sample A

• Lake Oconee Church - Huddle Guide Sample B

• Lake Oconee Church - Huddle Guide Sample C

• Leader Recruitment Email Template

• Lifehouse Church - Leader Captain Notes for Sunday

• Lifehouse Church - New Parking Volunteer Checklist

• Volunteer Huddle Template for DRIVE

TRAINING VIDEOS:

These videos were part of what we used for training new volunteers in 2021. New volunteers would watch them before their first Sunday serving.

NEW VOLUNTEER ORIENTATION

• New Volunteer Orientation - we call this event “Guest Services Foundations”. It is held on the 1st Sunday of each month, and it is a 90-minute event for new volunteers. It includes a building tour, overview of Guest Services and ends with people signing up for a specific team.

  • Slide Deck (presentation for the event)

Podcast & Books:

Podcast: 

• Unreasonable Hospitality

Books:

• Be Our Guest (Disney Institute)

• Creativity Inc (Ed Catmull)

• Start with Why (Simon Sinek)

• The Power of Moments (Chip Heath and Dan Heath)

BLOGS ON CUSTOMER SERVICE & LEADERSHIP

• The Volunteer Guy

CARE AND GIFT IDEAS

• Sympathy Gift Basket

• Harry and David Gift Basket

• New Baby Gift Ideas

• Doordash Cards